Are you failing to manage customer emails efficiently? Your email inboxes becoming chaotic? Freshdesk will bring order to your customer service and help delight your clients.
What is Freshdesk?
Freshdesk is an easy-to-use helpdesk software that enables support teams to handle customer conversations from multiple channels such as email, phone, chat, and social media. It also focuses on enabling cross-functional team collaboration to deliver exceptional customer support.
Mindset Communications is an authorised partner for Freshworks in Zimbabwe.
Benefits of Freshdesk
- Easy management of tickets or queries via email
- Team collaboration on ticket resolution
- Deep performance insights/analytics
- Wide variety of apps that integrate with Freshdesk
- Ability to automate repetitive tasks and responses
- Availability of web and self-service tools for clients
- Consolidates all customer queries from many channels eg email, website, social media, etc
- State of the art security
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