FreshService - IT Helpdesk System

Streamline your IT service and manage internal service requests from employees with so much ease.

What is Freshservice?

Freshservice is all that you need for proactive IT service management – from managing assets, incidences, projects, etc. 

Why Use Freshservice for IT Service Management? 

IT Service Desk
  • Bridge the gap between IT and the business – set up an IT system that’s simple, efficient, runs like clockwork and is completely personalized to your company’s needs – self service portals, knowledge base, SLA, incident management, etc
IT Project Management
  • Manage all your service desk and project operations together – deliver business initiatives on allocated time by increasing visibility and collaboration between multiple teams working on a project.
IT Asset Management
  • Take complete control of all your IT and non-IT assets – a comprehensive range of asset management features lets you never lose track of an asset or forget to renew a contract again.
Integrations
  • Freshservice’s array of third-party integrations let you use your favorite apps to manage your service desk
IT Service Management
  • Standardize processes and service delivery with an ITIL-aligned setup – intuitive systems that automate mundane tasks, let you plan and track effectively, and keep the whole team on the same page.
IT Operational Management
  • Deliver uninterrupted digital services to your employees and customers – manage your digital services efficiently, irrespective of whether they are built in-house, hosted on-prem or on the cloud, or powered by 3rd party SaaS applications.
Reporting
  • Comprehensive analytics to help you make informed decisions – advanced metrics give you constant insight that lets you improve performance, identify problems, and plan based on successes.
Security
  • Ensure only employees can sign in to your service desk by whitelisting specific IP addresses. We extend our policies to physical, application, data, operational, and regulatory compliance.

Watch Freshservice Quick Overview..

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