Freshchat - Live Chat Software

Automate customer chat with this powerful software and engage your clients via website live chats, Facebook Messenger, WhatsApp, Twitter and many more platforms. Provide effortless customer service!

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What is Freshchat?

Freshchat is a customer messaging software that allows automation of communications on many platforms by using intelligent AI-powered chatbots. First contact resolution is no longer enough. Zero contact resolution is the way to go. 

We are the authorized partner for Freshworks in Zimbabwe. Contact us for a Quote.

Why Use Freshchat for Customer Messaging?

Automate resolutions & reduce agent workload
  • Save time for your customers and agents by having your bot automate resolutions. Let your team focus on meaningful work, while the bots resolve repetitive questions by providing precise answers instantly.
  • Sometimes customers prefer messaging a business over picking up the phone to talk to an agent. Give them that option and create happy customer advocates for your brand.
Handle high volumes with ease
  • High volumes on conventional support channels such as email, phone, and live chat often lead to long queues of frustrated customers.
  • Freshchat is easy to configure, deploy, and maintain – making it accessible for every business, not just the Fortune 500 companies. Effortlessly scale to support millions of daily requests without any increase in agent count.
Increased customer service
  • Customers often want a quick response to straightforward issues. But inadequate self-service options leave them confused and disappointed.
  • For complex issues, Freshchat allows the chatbot to transition the conversation to a human agent seamlessly.
Never leave a conversation incomplete
  • Long queues for live chat support can be frustrating for customers and hectic for agents. Use an asynchronous messaging solution that allows both to continue a conversation at their own pace.
  • Customers hate being made to repeat themselves to multiple agents for the same issue. Freshchat will take care of all that too!
Effortless Integrations
  • Access the Freshchat marketplace to integrate your favorite apps and tools with just a few clicks – Calendly, Freshdesk, Whatsapp, Facebook, Twitter, Mobile apps, etc. 
Digitize your Interactive Voice Response (IVR) workflows
  • Serve customers via messaging with ease. Digitize your IVRs to pass on customers’ issues to the right chat queues for agents.
  • Traditional IVRs are confusing to navigate and time-consuming for customers, resulting in poor experiences and high drop-offs. Allow customers to switch to a user-friendly, visual IVR instead, on messaging channels.
Analyse and optimize
  • Derive insights from customer touchpoints and make business-critical decisions. With a real-time dashboard, helpdesk, and team-member reporting, receive all the data needed to track and optimize your customer service.
Secure your data
  • Use a robust and secure software that’s GDPR compliant.

Watch Freshchat in Action for a Retail Store..

Try Freshchat Free for 21days