Freshdesk - Customer Support Software for any Business.
Are you failing to manage customer emails efficiently? Your email inboxes becoming chaotic? Freshdesk will bring order to your customer service and help delight your clients. Contact us for a free demo.
What is Freshdesk?
Freshdesk is an easy-to-use helpdesk software that enables teams to handle customer conversations from multiple channels such as email, phone, chat and social media. It also focusses on enabling cross-functional team collaboration to deliver exceptional customer support.
We are the authorised partner for Freshworks in Zimbabwe. Contact us for a Quote.
Why Use Freshdesk for Customer Support?
Ticketing made easy
- Prioritize, categorize and assign tickets so you never lose track of them. Your Outlook email isn’t built to handle customer support. Freshdesk approaches customer support by tracking issues as tickets, prioritizing them and putting them into one place.
Team Collaboration
- Work in parallel with other teams by sharing ticket ownership, and find answers without losing visibility at any point. Get help on issues from other teammates even as you work on tickets.
Deep performance insights (analytics)
- Monitor your teams easily and take data-driven decisions to hit your support targets with customizable Team Dashboards. Track the right metrics to understand how quickly your team is resolving issues or when they’re the busiest.
- If there’s a spike in the number of issues on a channel, you can re-route issues to the right agents who can help cover the extra load. You can even navigate to the ticket queues or chat queues right from this dashboard.
640+ Freshdesk apps and integrations
- With a wide selection of apps, you can connect your Freshdesk to any other tool you use – be it CRM, invoicing software, collaboration tools, and more – to extend Freshdesk’s capabilities and integrate it into your daily workflow better.
Consolidate customer queries from all support channels
- Unify and manage all support-related communications from multiple channels on a single platform. Streamline your support channels – Email, WhatsApp, Phone, Chat, Website, and more – so you can respond to all your customers from just one place.
- Notice trends, set priorities, assign tickets to the right agents, and enable faster resolutions from one place. Manage conversations easily!
Automate repetitive work & save time
- Automations will help you eliminate repetitive tasks and keep an eye on critical events. Automate tasks like tagging and assigning tickets so you can focus on fixing your customers’ problems.
Web and Self service tools
- Self-service should be more than just a FAQ on your website. With Freshdesk, customers can quickly find the answers they need anytime on the channels that they prefer the most.
- You can offer self-service through a branded knowledge base, web widget, chat, messaging, bots – and even over the phone. Resolve common queries and reduce the volume of email tickets.
State-of-the-art data security
- We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance.
- We ensure that our application is always up to date with the latest security patches. Our data center is EU-safe-harbor compliant and all Freshdesk plans include SSL for encryption, for FREE, to keep your data safe.
Watch Freshdesk in Action..
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